Cancel Humi (Employment Hero): What to Know

What do Employment Hero's platform terms require before you cancel Humi, and what happens to your data afterward?

Humi, the Toronto-built HR and payroll platform, is now part of Employment Hero. If you are deciding whether to cancel, the useful questions are what your agreement says, what fees apply, and how to get your records out. This guide covers those, using only facts Employment Hero publishes on its own site, each with a link and the date we checked it.

Disclosure: Workzoom wrote this guide and sells an HR and payroll product that appears in it. Every Employment Hero fact below comes from Employment Hero's own site or terms, with a link and the date we checked it (2026-10-07). Where Employment Hero does not publish something, we say so. We did not test its products. Read our comparison methodology.

What Happened to Humi?

On 8 January 2025, Employment Hero announced that it had entered into an agreement to acquire Humi, which it called Canada's trusted employment platform, in a deal estimated to be worth north of CAD $100M. The announcement said Humi would remain Canadian-operated. Source: Employment Hero press release (verified 2026-10-07).

What Changed After the Acquisition

These are the changes Employment Hero documents on its own Canadian site.

• Branding. Employment Hero's Canadian site is branded Employment Hero, and its navigation features a "Humi is now Employment Hero" link. Its FAQ says the Humi by Employment Hero brand is retained for Quebec, for compliance with language requirements, data privacy and province-specific payroll calculations. Source (verified 2026-10-07).
• Where it is based. The same FAQ says the Canadian team's headquarters are in Toronto and that Employment Hero's global headquarters are in Sydney, Australia. Source (verified 2026-10-07).
• Terms. A Canadian notice says Humi by Employment Hero is adopting the Employment Hero Platform Terms, Service Terms, Data Processing Addendum and Privacy Policy, as part of becoming an integrated member of the global Employment Hero family. Source (verified 2026-10-07).

Your Humi/Employment Hero Contract Terms

Cancellation Process

Employment Hero's platform terms set these rules. The terms you accepted, and any signed order form, govern your account, so treat this as a reading guide. Source: Employment Hero Platform Terms, clauses 14, 15, 16 and 18 (verified 2026-10-07).

• Minimum term. Paid organizations may agree a minimum term. If you did, you cannot cancel your subscription before that minimum term ends.
• Renewal. At the end of your subscription term the subscription renews automatically for successive one-month terms unless you cancel at least 30 days before your next renewal date. The terms give an example: if you cancel part of the way through a month, the subscription fee is payable for that month and the following one.
• Termination by you. You can terminate your account and subscription by contacting Employment Hero if all of your outstanding payment or other obligations have been satisfied. You may also terminate by written notice if Employment Hero commits a material breach and does not remedy it within 14 days of notice, or commits a breach that cannot be remedied.
• Termination by Employment Hero. The company may terminate or suspend by notice if you commit a material breach and do not remedy it within 14 days, or if you fail to pay fees.
• Refunds. If you cancel, the terms say you are not entitled to credits or refunds for subscription fees already paid.

The practical steps:

1. Contact Employment Hero support or your account manager and request cancellation in writing.
2. Confirm all outstanding invoices are paid.
3. Ask for written confirmation of your cancellation date.
4. Export your data before the cancellation takes effect.

Get everything in writing, by email, so you hold a record of your cancellation date.

Which Terms Apply to You

Employment Hero's Canadian notice says Humi by Employment Hero is adopting the Employment Hero Platform Terms, and the earlier Humi by Employment Hero terms are archived (May 2025). The Platform Terms say that for customers based in Canada, they are governed by the laws of the Province of Ontario and the federal laws of Canada, and the parties are subject to the non-exclusive jurisdiction of the Ontario courts. (For customers based in Australia, the terms name New South Wales law.) Source: Platform Terms, General clause 6 (verified 2026-10-07). Three checks before you act:

• Which agreement applies. Confirm with Employment Hero support whether your account is on the current Platform Terms or on the earlier Humi terms.
• Data handling. Read the Data Processing Addendum and Privacy Policy linked from the terms.
• Renewal. Confirm your subscription term, any minimum term and your next renewal date.

Exporting Your Data from Humi/Employment Hero

Data You Need to Collect

Employment Hero's terms say you may access and download Your Data while you have an account. After your account has been terminated, the company has no obligation to store or provide access to the data, and may delete it from the date of termination to the extent the law permits. Source: Platform Terms, clause 18 (verified 2026-10-07). Export everything first. Here is the checklist:

• Employee records: full profiles, including personal information, employment history, job titles, departments, compensation history and emergency contacts.
• Payroll data: pay stubs, T4s, ROEs, remittance records, year-end summaries and tax filing history. The CRA states that required records are generally kept for six years from the end of the last tax year they relate to (verified 2026-10-07). Quebec employers can also read Revenu Québec's employer guidance on source deductions and employer contributions.
• Time and attendance: timesheet records, overtime calculations, leave balances and vacation accruals.
• Benefits enrolment: current elections, beneficiary designations and historical changes.
• Documents: offer letters, signed policies, performance reviews and anything in the document management module.
• Recruiting data: active job postings, candidate records and interview notes, where your privacy policy allows.

Export as CSV or Excel where possible, and PDF for pay stubs and tax documents. Ask Employment Hero support in writing which export formats and bulk options are available, and do not assume a self-serve export covers everything.

Data Storage and Privacy

Canadian privacy law governs how your employee data must be handled. Employment Hero's terms point to its Data Processing Addendum and Privacy Policy for details of where data is processed. When you cancel, ask in writing how long your data will be retained after cancellation, whether it will be fully deleted with written confirmation, and where it is stored.

Step-by-Step: How to Cancel Humi

Do not rush this. A careless transition creates more problems than staying put.

1. Audit your current usage. List every module you use: HR, payroll, time tracking, benefits, recruiting. Identify data that lives only in Humi or Employment Hero.
2. Choose your next platform first. Run demos, and confirm the new platform can import your data and handle your payroll scenarios.
3. Export all data. Follow the checklist above while your account is fully active. Verify the files are complete and readable.
4. Coordinate payroll timing. Avoid switching payroll providers mid-pay-period. Align the move with a pay-period boundary, ideally a quarter-end or year-end, so CRA filings stay clean.
5. Run parallel payroll. For at least one pay cycle, run payroll on both systems and compare the outputs.
6. Notify Employment Hero in writing. Send a formal cancellation request that includes your company name, account number, requested cancellation date and a request for written confirmation, at least 30 days before your renewal date.
7. Confirm data handling. After cancellation, follow up in writing to confirm what has happened to your data.

What Canadian Employers Should Look for Next

Choose the replacement against the reasons you are leaving. The table sets out what each vendor publishes on the points below, with a source for the Employment Hero facts.

For a sourced, alphabetical view of the wider market, see our Canadian payroll software comparison.

When Employment Hero May Still Fit

Switching platforms is disruptive, so only move if the disruption costs less than staying. Employment Hero may still fit if your team is working well on the platform, if your terms or pricing are favourable, or if you have employees in other countries it lists: its region selector includes Australia, New Zealand, the United Kingdom, Singapore, Malaysia and Canada. Workzoom may not fit if you need payroll in a country other than Canada, the United States or the Bahamas, or if your payroll is small enough that Workzoom's monthly minimum outweighs its per-employee rate. If you do decide to move, our guides on switching payroll cleanly and Canadian payroll obligations cover the mechanics.