Support

Support included. For as long as you are a customer.

Workzoom support is included at every subscription tier with no time limit. The same team that implements Workzoom answers your calls after go-live.

Book a Walkthrough See Implementation

Live on Workzoom right now. North America and the Caribbean.

How to reach us

Real responses. Real people.

Not a chatbot. Not an anonymous ticket-only queue. The people who built and implement Workzoom are the people who answer your questions.

Book a walkthrough
Schedule a live session with a Workzoom specialist. We walk through your specific setup, answer configuration questions, or give a guided module tour.
Pick a time
Email us
info@workzoom.com
Mon to Fri, 9am to 5pm ET
Call our team
1-800-671-3843, ext. 1
Mon to Fri, 9am to 5pm ET

We stay with you

Implementation is the start of the relationship, not the end of it.

  1. Stage 1Go-LiveYour platform is live. First payroll runs. First employees clock in. Your team takes the wheel.
  2. Stage 2Hypercare (30 days)Elevated support in the first month. We watch for edge cases and fix anything that needs adjustment.
  3. Stage 3Ongoing SupportIncluded forever. No downgrade to a ticket-only queue. Email and walkthrough access remain available.
  4. Stage 4Annual ReviewYearly check-in to review configuration, audit data quality, and identify underutilized capabilities.

Resources

Guides, references, and release notes. Organized by topic.

So you find what you need without searching through everything. Public guides live on the blog.

Getting Started
  • Implementation overview and timeline
  • What happens at kickoff
  • Data migration checklist
  • First payroll run guide
Module Deep Dives
  • HR module configuration guide
  • Payroll setup and reconciliation
  • Scheduling and time tracking setup
  • Recruiting and onboarding workflows
Compliance and Payroll
  • Canada: T4, ROE, CPP/EI reference
  • Bahamas: NIB automation guide
  • Jamaica: NIS, NHT, PAYE setup
  • Trinidad: NIS, Health Surcharge compliance
Release Notes
  • Latest platform updates
  • Payroll engine changes
  • API changelog
  • Upcoming features

What clients say

Support that is actually there.

The workzoom team is always there to answer our questions and work with us on solutions.
Alia B.
A fit for purpose all in one HR system priced competitively with a great team both technical and sales.
Alex M. HR Director

FAQ

Workzoom support: common questions.

Email info@workzoom.com or call 1-800-671-3843, ext. 1. Support is available Monday to Friday, 9am to 5pm Eastern Time. You can also book a scheduled walkthrough session with a Workzoom specialist.
Yes. Support is included at every Workzoom subscription tier with no time limit. The same team that implements Workzoom continues to answer your questions after go-live. There is no downgrade to a ticket-only queue.
After go-live, Workzoom provides a 30-day hypercare period with elevated support to address edge cases and adjustments. After that, ongoing support by email and scheduled walkthroughs remains included indefinitely. An annual review is available to audit configuration and identify underutilized capabilities.
No chatbot, and no anonymous ticket-only queue. Cases you open are tracked in-app with severity-based response targets, but they are answered by the people who built and implement the platform, not a scripted call-center tier. Email and phone responses come from the Workzoom team.

Get started

See how your team would be supported.

Book 30 minutes. We walk through the platform, your setup questions, and what support looks like after go-live. If we are not the right fit, we will say so.

Workzoom works with organizations of 50 or more employees. See our minimums.