Support

Support included.
For as long as you're a customer.

No tier. No time limit. The same team that implements Workzoom is the team that answers your calls after go-live.

Contact support Browse resources →

Get Help

Reach our support team directly by email. Real responses from the people who built and implement Workzoom. Available Monday to Friday, 9am to 5pm ET.

Email support →

Book a Walkthrough

Schedule a live session with a Workzoom specialist. We'll walk through your specific setup, answer configuration questions, or give a guided module tour.

Book a time →

Implementation Questions

Getting set up or in the middle of a rollout? Our implementation page covers the full timeline, what to expect, and how to prepare your data before kickoff.

View implementation guide →

Resources

Guides, compliance references, and release notes organized by topic.

Getting Started

Module Deep Dives

Compliance & Payroll

Release Notes


Lifecycle support

We stay with you after go-live

Implementation is the start of the relationship, not the end of it.

1

Go-Live

Your platform is live. First payroll runs. First employees clock in. Your team takes the wheel.

2

Hypercare (30 days)

Elevated support in the first month. We watch for edge cases and fix anything that needs adjustment.

3

Ongoing Support

Included forever. No downgrade to a ticketing queue. Email and walkthrough access remain available.

4

Annual Review

Yearly check-in to review configuration, audit data quality, and identify underutilized capabilities.


"The support team has been incredible throughout. From our first payroll run to adding new locations months later, they've always been available and they actually know our setup."

CR
County of Renfrew 900 employees, Municipal Government, Ontario

"We had our payroll automated within the first month. The team didn't disappear after go-live. They stayed on until we were confident, and they're still responsive today."

MW
Mid-Wilshire Health Care Center ~100 employees, Healthcare, California

Security & Compliance
Canadian data residency
Encrypted at rest & in transit
PIPEDA compliant
SOC-ready infrastructure
PHIPA healthcare data support

Frequently asked

Email support@workzoom.com directly. You can also book a live walkthrough session through our scheduling link if you have a complex question that's easier to show than describe.
Our team operates Monday to Friday, 9am to 5pm Eastern Time. For customers in the Caribbean (Bahamas, Jamaica, Trinidad), we accommodate regional time zones for urgent payroll matters.
We keep it simple: direct email to our support team. You're not entering a queue, you're emailing a person who knows Workzoom deeply and often knows your account specifically.
Post-launch configuration is fully supported. Whether you're adding a new department, onboarding a new location, or adjusting a pay rule, our team handles it. This is not billed as professional services.
Yes. Support is included in your $4/employee/month subscription at no additional charge. There is no premium tier for support access, and it never expires. You pay for the platform; we stay invested in your success.

Talk to a Workzoom expert

Whether you're an existing customer or exploring Workzoom for the first time, we're here to help.