The schedulers we talk to are really feeling the pressure. Setting up schedules is a manageable part of their role, but it’s really just the beginning. The real challenge begins when the substitutions start rolling in and they have to juggle vacations, appointments or even sick leaves after the shift has started. On top of keeping the schedule running smoothly, sometimes there are specific competencies that are required to fill a shift, or rules associated with collective bargaining agreements that have to be followed. Schedulers need binders, rosters and little magic to keep all the balls in the air.